Delivery: We aim to dispatch all orders within 48 hours. Estimated delivery times should be used as a guide only and commence from the day of dispatch. Siân Esther is not responsible for delays caused by customs clearance.
UK Delivery: All UK orders will be charged at £6.00 and will be delivered usually within 2-3 business days from dispatch. Next day delivery is charged at £10.00 (order before 3pm). UK orders over £150 will be delivered free of charge.
RG9 Delivery: All orders delivered to an RG9 postcode are eligible for free delivery. Please contact us at: email@example.com for a free delivery code.
International Delivery: European orders are charged at a flat rate shipping cost of £15 and Rest of World £20 usually taking 7-10 working days. European orders over £170 and Rest of World orders over £190 will be delivered free of charge. For clients based outside of the UK, the client will be liable to pay for any taxes and duties imposed by their country . Siân Esther is not responsible for these charges and the purchaser will incur the charges set forth by your country customs and excise, in addition to the shipping charges.
Taxes and Duties: Outside of the UK, the customer will be responsible for any further taxes and custom duties.
Christmas Exchanges: During the months of November and December, we are happy to exchange gifts bought for Christmas, for different sizes in January. The normal returns policy below still applies.
Returns: We hope you will enjoy your Siân Esther purchases however, if for any reason you are not happy with your purchase, you can return them within 14 days of purchase for a refund. If you wish to exchange an item, you must return the unwanted item for a refund and purchase the new item that is required. Returns can only be accepted if the garments are returned to us in unworn, saleable condition, with all the labels still attached and in it's original packaging. It is recommended you return items to us using a recorded delivery service, as we cannot accept responsibility for any items lost in transit. Please see our full terms and conditions for more details or if you have any further questions about returns please email firstname.lastname@example.org. Please also be aware, if returning an item from outside of the EU, you will need to include a detailed commercial invoice clearly stipulating that the goods are 'returning to the country of origin' and therefore not subject to import taxes and duties. This must also be stated clearly on the waybill that it is 'returning to the country of origin'. We cannot be held liable for any charges incurred due to incorrect shipping and any costs incurred by Siân Esther will be deducted from the amount refunded should the returns procedure not be followed correctly or the item refused. If you have any queries, please do get in touch.
Refunds will be processed within 7 days of receiving the return and and funds will show in your bank 3-5 days after being processed depending on your bank’s policy.
Monogrammed items are non-refundable.
All Christmas returns need to be received by the 14th January.