Privacy Statement
PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Marketing (if applicable): With your permission, we may send you emails and postal mail about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
What information do we collect?
Your name – so we know what to call you when we contact you, or who to address our packages too.
Email address – so we can email your order confirmations, and if you have opted in, contact you about delivery delays, and send you marketing communications.
Delivery address – so we get your order to the right place. If you're sending the order to someone else (i.e. when purchasing a gift), we imply their consent.
Telephone number – we’ll only call if we have a delivery problem or to talk to you about your order.
Credit card details – we only ask for these when you place an order. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Mobile number – so we can text or call you with details about your orders or where we have a question
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at sian@sianesther.co.ukor sending a letter to us at the address below. Don't forget to include your full name, email address and postal address so we know who you are.
Mailing Address:
Sian Esther Ltd
159 Reading Road
Henley on Thames
RG9 1DP
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
We may share your personal information with our third party marketing service providers who manage marketing communications on our behalf, including those sent by email. The information we share with them will include your contact details. If you have indicated that you do not wish to receive marketing communications from us, your information may still be passed on but only to make sure we know not to contact you.
We won't use your information for third party marketing purposes, unless you have consented to your personal information being shared in this way.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Cookies are tiny text files stored on your computer when you visit certain web pages. There are four types of cookies:
- Website functionality cookies - These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.
- Website analytics cookies - We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
- Customer preference cookies - When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
- Targeting cookies or advertising cookies - These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.
At Siân Esther, we use cookies to track behaviours and remember information about your order to ensure our users can browse the shop seamlessly, receive personalised ads, and purchase items on our site. To benefit from this experience, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features and checkout functionalities by using them.
Please note that cookies can't harm your computer. Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that is associated with this information. However, if you'd prefer to restrict, block or delete cookies from Siân Esther website, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. Alternatively, visit www.aboutcookies.com to learn more.
We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words, to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (please note that we're not responsible for the content of external websites).
Here's a list of the main cookies we use on sianesther.com, and what we use them for. By using our website you agree that we can place these types of cookies on your device and access them when you visit our site in the future.
- _session_id, unique token, sessional - Allows Shopify to store information about your session (referrer, landing page, etc.)
- _shopify_visit, no data held, Persistent for 30 minutes from the last visit - Used by our website provider’s internal stats tracker to record the number of visits
- _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day - Counts the number of visits to a store by a single customer.
- _cart, unique token, persistent for 2 weeks - Stores information about the contents of your cart.
- storefront_digest, unique token, indefinite - If the shop has a password, this is used to determine if the current visitor has access.
- Google Analytics Tag - Review performance and audience browse and shopping behaviours on sianesther.com
- Facebook Pixels - Custom Audience targeting – display the right message to the right people on Facebook paid advertising.
- Twitter Pixels - Custom Audience targeting – display the right message to the right people on Twitter paid advertising.
- YouTube - Display video footage of Siân Esther related content hosted in our YouTube channel.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - MARKETING PERMISSIONS
Can I be removed from your marketing list?
Occasionally, we will send you special offers and promotions by post and email. If you do not want to receive offers and promotions by email or post, you can unsubscribe by contacting us at sian@sianesther.co.uk. We are available via phone Monday - Friday 09am to 5pm. It takes around 10 days to complete this process, so please don't worry if you receive a couple more in the interim. You can also unsubscribe immediately from emails by clicking the link at the bottom of any marketing email we have sent. Please ensure that you tell us which type of communications you'd like to stop receiving, and have your name, email address and postal address at the ready.
Can I go back on your mailing list?
If you have previously asked us not to send email or postal marketing but have changed your mind, we'd love to hear from you. Just email sian@sianesther.co.uk.
We respect your privacy.
SECTION 10 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sian@sianesther.co.uk or by mail at
159 Reading Road, Henley on Thames, RG9 1DP.
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Last Update: August 2018